Privacy Policy

Last updated: October 17, 2025

At RealYAI ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered real estate automation platform (the "Service").

By using RealYAI, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

Table of Contents

1. Information We Collect

Personal Information

We may collect the following personal information:

  • Account Information: Name, email address, phone number, and professional details when you create an account or contact us
  • Lead Data: Information about potential property buyers collected through our integrations (WhatsApp, Facebook, Instagram, Email, Telegram)
  • Calendar Data: Appointment and scheduling information when you integrate Google Calendar
  • Property Information: Property details and descriptions you provide for AI video generation

Usage Information

We automatically collect certain information about your use of the Service:

  • Device information, IP address, and browser type
  • Usage patterns, features accessed, and interaction with our AI
  • Communication logs with our AI chatbots
  • Performance metrics and system usage data

Information from Third Parties

We may receive information about you from third-party services you integrate with, such as WhatsApp Business API, Facebook Lead Ads, Google Calendar, and other communication platforms.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Provision: To provide, maintain, and improve our AI-powered real estate automation platform
  • Lead Management: To facilitate communication between real estate agents and potential buyers
  • AI Training: To train and improve our AI models for better responses and lead qualification
  • Video Generation: To create personalized property and brand videos using your provided content
  • Scheduling: To manage and optimize property viewing appointments
  • Customer Support: To respond to your inquiries and provide technical assistance
  • Analytics: To understand usage patterns and improve our service offerings
  • Compliance: To comply with legal obligations and enforce our terms of service

3. Sharing Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our platform (e.g., cloud hosting, payment processors)
  • Integration Partners: With platforms you authorize us to connect with (WhatsApp, Facebook, Google, etc.)
  • Legal Requirements: When required by law, court order, or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Lead Transfer: When you as an agent choose to share qualified lead information with other real estate professionals

All third parties are required to maintain appropriate safeguards for your information and may only use it for the purposes specified by us.

4. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

  • Account Data: Retained while your account is active and for 7 years after account closure for tax and legal purposes
  • Lead Data: Retained based on your account's data retention settings and applicable laws
  • Communication Logs: Retained for 3 years to improve AI training and customer support
  • Analytics Data: Anonymized and retained indefinitely for service improvement

5. Data Security

We implement comprehensive security measures to protect your information:

  • Bank-level encryption (AES-256) for data in transit and at rest
  • Regular security audits and penetration testing
  • Access controls and multi-factor authentication for our systems
  • Secure cloud infrastructure with redundancy and backups
  • Employee training on data protection and privacy
  • SOC 2 Type II compliance certification

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access Rights

  • • Request access to your personal information
  • • Receive a copy of your data in a portable format
  • • Know what information we collect and how it's used

Control Rights

  • • Correct inaccurate or incomplete data
  • • Delete your personal information
  • • Restrict or object to processing
  • • Withdraw consent (where applicable)

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days or as required by applicable law.

7. Account Deletion Process

Complete Data Deletion

You have the right to request complete deletion of your account and all associated personal data at any time. This includes:

  • • Account credentials and profile information
  • • All stored lead data and conversation history
  • • AI-generated content and training data
  • • Calendar integration data
  • • Usage analytics and logs

How to Request Account Deletion

  1. Email Request: Send a request to privacy@realyai.com with "Account Deletion Request" in the subject line
  2. Include Details: Provide your account email and full name for verification
  3. Verification: We'll verify your identity and send confirmation within 24 hours
  4. Processing: Complete deletion will be processed within 30 days
  5. Confirmation: You'll receive email confirmation once deletion is complete

Note: Some data may be retained in anonymized form for legal compliance, fraud prevention, or where deletion is not technically feasible.

After deletion, you will lose access to all services and data. You can create a new account at any time, but previous data will not be recoverable.

8. Children's Privacy

RealYAI is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws, including implementing appropriate safeguards and standard contractual clauses where required.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on this page
  • Sending an email notification (where we have your email address)
  • Providing an in-app notification for active users

Your continued use of RealYAI after any changes indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Contact Us

📧 support@realyai.io

We aim to respond to all privacy-related inquiries within 48 hours during business days. For urgent data deletion requests, we prioritize these and respond within 24 hours.